If you have a general query, take a look at our frequently asked questions.
If you want to place an order with us call us for free on 0808 196 9524.
If your query is about your order, you can track the status by clicking the Order Tracking link at the top of this page. Our delivery times are estimates and we will always try and get your order to you as quickly as we can.
If you can’t find the answer you’re looking for, please get in touch with our dedicated Customer Service team on the details below.
Calling outside the UK, Ireland, France, Italy or Germany? Contact our local distributer for assistance - find yours here
0117 316 1260 (UK) or +44 117 316 1260 (International)Write to us:
PO Box 73207
Monday – Friday: 8am – 8pm
Saturday – Sunday: 9am – 5pm
Public Holidays: 9am-5pm, except Easter Sunday & Christmas Day (closed)
For all Head Office enquiries, please contact us on:
Phone: +44 (0)117 316 1200
Monday – Friday 9am – 5.30pm
(Excluding public holidays)
Please contact our Head Office for trade queries and any general business contact. For customer services (such as returns), please use the Customer Services details above.
For all media enquiries please contact Cohn & Wolfe
Phone: 020 7331 5314
Making a Complaint
We hope that you're pleased with any purchase you've made or service you've received from Yankee Candle. However, if there's something you're not happy with, ensure you get in touch with us straight away so that we can try to put matters right.
In the first instance, you should contact our Customer Service team on 0117 316 1260 or firstname.lastname@example.org. If you call us, one of our team will try to sort out your complaint whilst you are on the phone. If we aren’t able to, our team member will advise on the next course of action.
Escalating your Complaint
If you feel we haven’t resolved your complaint satisfactorily, you should ask for your complaint to be forwarded to the Customer Service Manager.
Alternative Dispute Resolution
If after you have followed our internal complaints procedure you still feel we have not satisfactorily resolved your complaint, you can access the Online Dispute Resolution platform by clicking here.